Unclejays Ltd – Shipping Policy

Effective Date: 1 July 2026

Thank you for shopping with Unclejays Ltd. We aim to dispatch your order as quickly and safely as possible. This Shipping Policy explains how we process, ship and deliver your orders.

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Order Processing

We work hard to dispatch orders promptly.

• Most orders are processed within 1 business day.

• During busy periods, product launches or seasonal events, processing may take a little longer.

• Orders placed after business hours, on weekends or public holidays will be processed on the next working day.

If there is a significant delay with your order, we will contact you using the email address or telephone number provided at checkout.

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Shipping Methods & Delivery Times

Shipping options and costs are calculated automatically at checkout based on your location and the size of your order.

Estimated delivery times are:

• United Kingdom: 1–3 business days

• International Orders: Delivery times vary depending on destination and customs processing.

Delivery estimates are provided by our courier partners and are not guaranteed.

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Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking information (where applicable).

Tracking details are usually activated by the courier within 24 hours of dispatch.

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Delivery Address

Please ensure your delivery address is accurate before completing your order.

We cannot be held responsible for delays or additional charges resulting from incorrect or incomplete delivery information provided by the customer.

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International Shipping

We currently ship to selected international destinations.

International shipping charges are calculated at checkout based on the destination and parcel weight.

Please note:

• Import duties

• Customs charges

• Local taxes

• Clearance fees

are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

Customs processing times may affect delivery schedules and are outside our control.

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Delays

While we aim to deliver every order on time, delays can occasionally occur due to circumstances beyond our control, including:

• Severe weather

• Courier delays

• Customs inspections

• Public holidays

• Industrial action

• High seasonal demand

We appreciate your patience should these situations arise.

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Lost or Damaged Parcels

If your parcel arrives damaged or appears to have been lost during transit, please contact us as soon as possible at:

support@unclejays.co.uk

Please include:

• Your order number

• Photographs of any damaged packaging or products (where applicable)

• A description of the issue

We will work with the courier to investigate and resolve the matter as quickly as possible.

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Delivery Issues

If tracking shows your parcel has been delivered but you have not received it, we recommend that you:

• Check with neighbours or other members of your household.

• Check any safe places or delivery instructions provided to the courier.

• Contact the courier directly using your tracking number.

If you still cannot locate your parcel, please contact us and we will assist with the investigation.

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Returns

For information about returning an item, exchanges or refunds, please refer to our Returns & Refund Policy.

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Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Unclejays Ltd

9 Plestowes Close

Shirley

Solihull

B90 3QA

United Kingdom

Email: support@unclejays.co.uk

Website: www.unclejays.co.uk